Key Responsibilities
- Install, configure, maintain, and troubleshoot Windows/Linux servers and operating systems.
- Monitor system performance, availability, and capacity.
- Manage user accounts, permissions, access controls, and security policies.
- Perform regular system updates, patching, backups, and recovery activities.
- Troubleshoot hardware, software, network, and system-related issues.
- Manage Active Directory, Group Policy, DNS, DHCP, and related services.
- Monitor and maintain virtualization platforms such as VMware or Hyper-V.
- Implement and maintain endpoint security, antivirus, and system security controls.
- Maintain system documentation, procedures, and IT asset records.
- Respond to incidents and service requests within defined SLA timelines.
- Coordinate with vendors and other IT teams for infrastructure-related issues.
- Support IT audits, disaster recovery, and business continuity activities.
Required Technical Skills
- Operating Systems: Windows Server, Windows 10/11, Linux
- Active Directory: AD, Group Policy, DNS, DHCP
- Networking: TCP/IP, LAN/WAN, VPN, VLAN, firewalls, basic routing and switching
- Virtualization: VMware / Hyper-V
- Cloud: Microsoft Azure or AWS fundamentals
- Backup: Backup solutions, restore procedures, disaster recovery
- Security: Endpoint security, patch management, access control, security best practices
- Monitoring: Infrastructure and server monitoring tools
- Scripting: PowerShell and/or Bash
- ITSM: Incident, problem, and change management; familiarity with ServiceNow or similar tools
- Hardware: Servers, desktops, storage, printers, and other IT infrastructure
Soft Skills
- Strong troubleshooting and analytical skills
- Good communication and interpersonal skills
- Ability to prioritize and manage multiple incidents
- Good documentation skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Customer/service-oriented approach
