At CI Global, we specialize in transforming hospitality management by integrating Oracle Opera, WinHMS, and IDS with cutting-edge solutions in reputation management, CRM, and business intelligence. Our expertise ensures that hotels can enhance guest experiences, streamline operations, and gain actionable insights, driving overall business success.
Our Hospitality Management Suite integrates advanced data analytics and business intelligence to track key performance indicators (KPIs) such as occupancy rates, revenue per available room (RevPAR), guest preferences, and service efficiency. With real-time insights and predictive analytics, we help businesses make data-driven decisions to boost revenue, enhance guest satisfaction, and streamline operations.
Our hospitality software solutions are designed for interoperability, ensuring smooth integration with Property Management Systems (PMS), CRM platforms, and POS systems. This creates a unified ecosystem that enhances guest management, automates workflows, and improves overall efficiency. Our hospitality management solutions support industry-leading platforms like Oracle Opera, IDS, WinHMS, and other hospitality tech stacks.
We offer CRM integration tools that monitor guest reviews across platforms, analyze sentiment, and provide real-time alerts for negative feedback. Our system enables quick responses to guest concerns, proactive engagement strategies, and insights to improve service quality, helping businesses build a strong brand reputation and drive customer loyalty.
Our solutions are cloud-based, modular, and highly scalable, allowing businesses to adapt to evolving guest expectations, integrate mobile-first experiences, and offer personalized services. Whether it’s AI-powered chatbots, digital concierge services, or contactless check-in, we help hotels stay ahead of industry trends.
We offer comprehensive training programs, 24/7 technical support, and regular software updates to ensure seamless adoption. Our team provides onboarding sessions, refresher training, and troubleshooting assistance to help hospitality businesses maximize their return on investment.